Return Refund Policy

At Grace Marketing Innovation, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes issues may arise with an order. Please read our return and refund policy carefully to ensure a smooth and hassle-free process.

1. Notification and Return Time Frame

Customers must inform our customer service team within 24 hours of receiving the product if they wish to report a damaged or incorrect item.
The item must be returned to us within 48 hours of receipt.

2. Condition of Returned Items & Mandatory Video

All returned items must be in their original condition, unused, and with original packaging.
Mandatory Opening Video: A clear, unedited video recorded continuously from the start of opening the outer courier packaging showing the condition of the shipping label and item upon arrival is strictly required for any claim validation.

3. Return & Exchange Guidelines

Eligible Reasons: Returns and exchanges are only accepted for physically damaged items or incorrect items sent by mistake.
Non-Eligible Reasons: We do not accept returns or exchanges for size, color differences, or personal preference/dislike after delivery.
How to Initiate: To report an issue or initiate a return, contact our customer service team via WhatsApp at +91 8129239491 with your order details and unboxing video.
Replacement Timeline: Once the returned product is received and verified by us, a replacement product will be processed and shipped within 2 to 7 business days (subject to stock availability).

4. Refunds

Eligibility: Refunds are issued only in cases where we are unable to fulfill or process your order (e.g., out of stock).
Processing Time: Approved refunds will be initiated and credited back to your original payment method within 7 to 15 business days after receiving and inspecting the returned item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item verified by the unboxing video, we will provide a replacement.
Under rare circumstances, minor transit issues (such as slight cosmetic misalignments or detachable parts that can be easily fixed) do not qualify as major damage and will not be eligible for exchange or refund.

6. Shipping Costs & Customer Responsibility

Return Shipping Charges: The customer is responsible for all shipping costs incurred when returning an item back to us.
Safe Packaging: Customers are responsible for safely packing the returned item in its original packaging with adequate protective materials to avoid damage during transit.
Product Awareness: Please ensure you review product descriptions, sizes, and specifications carefully before placing your order. Returns based on personal liking or non-suitability will not be entertained once delivered in good condition.