Return & Refund Policy

At Grace Marketing Innovation, we take pride in delivering high-quality products and ensuring every order is carefully inspected before shipment. Please review our policy regarding returns, refunds, and replacements below.

1. No Return & No Refund Policy

• Final Sale: All sales are final. We do not offer returns, refunds, or exchanges based on personal preference, size, color variation, change of mind, or non-suitability once an item has been delivered in good condition.

• Non-Refundable: Orders once placed and processed cannot be cancelled or refunded, except in the rare event that an item is out of stock and cannot be fulfilled by us.

2. Transit Damage & Replacement Eligibility Replacements are only provided if you receive a physically damaged product during transit or an incorrect item sent by mistake.

• Notification Window: You must notify our customer service team within 24 hours of delivery to report any damage or wrongly delivered item.

• Mandatory Unboxing Video: To claim a replacement, a clear, unedited continuous video recorded from the very start of opening the outer courier packaging—clearly showing the shipping label and the product condition upon arrival—is strictly required. Claims without a valid unboxing video will not be accepted.

3. Minor Cosmetic Issues

• Minor transit adjustments (such as slight cosmetic misalignments or detachable parts that can easily be reattached by hand) do not qualify as major physical damage and are not eligible for replacement.

4. How to Report an Issue

• Contact: Reach out to our customer support team via WhatsApp at +91 8129239451.

• Details Required: Share your order ID, a description of the issue, and your mandatory unboxing video.

• Processing: Once verified and approved, a replacement item will be shipped within 2 to 7 business days (subject to stock availability).